What Happens If EBay Seller Refuses Refund?

If a case is filed, and the seller still refuses the return, ebay may refund the buyer anyway, without requiring a return.

Seller does not offer returns.

You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing.

What happens if eBay seller does not refund?

If the seller does not respond with a solution, the buyer can ask eBay to step in and help. For items where the buyer has uploaded tracking, if the seller doesn’t issue a refund within 2 business days of the item’s delivery to the seller, we will automatically issue the buyer a full refund on the seller’s behalf.

What happens if someone wants a refund on eBay?

The buyer must return the item to get a refund unless you state otherwise in your return policy or messages to the buyer. If a buyer demands a refund while refusing to return the item, you don’t have much to worry about beyond negative feedback. eBay requires them to return the item for a refund.31 Jan 2017

Do eBay sellers have to accept returns?

eBay uses common sense when deciding return cases. If an item is returned damaged, eBay isn’t going to side with the buyer. Sellers should include a disclaimer in their return policy that says, “Items must be returned in original condition, with tags if applicable, within 30 days of purchase.”

How do I get a refund through eBay?

How to Get a Refund on eBay

  • Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery).
  • Verify that this is the item in question.
  • Click Resolve a Problem.
  • Answer the questions on the resulting page and you’ll get a link to report your case.

Can eBay seller refuse refund?

Answers (4)

Yes, seller can refuse but if you ask eBay to step in and help and eBay finds it in your favor, the seller is obligated to accept the return. Seller does not offer returns. You are covered by the eBay Money Back Guarantee if you received an item that is not as described in the listing.

Will eBay refund my money if seller has not?

If you haven’t received an item, we usually refund your money immediately via PayPal. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.

How long do eBay refunds take?

When a seller issues the refund there may be a delay in receiving the money depending on your original payment method. If you used a PayPal balance or bank account, the money will show up in PayPal right away. If you used a credit or debit card the refund gets put back on your card, which takes 3-30 days.

How long does a buyer have to request a refund on eBay?

30 days

How long is eBay money back guarantee?

You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180 day window for coverage of items that are not as described or not received.

How do sellers not get scammed on eBay?

Method 1 Avoiding Scams While Buying

  1. Safeguard your account.
  2. Familiarize yourself with common scams.
  3. Scope out the user’s account.
  4. Pay attention to the terms of the transaction.
  5. Look for red flags.
  6. Always pay through eBay-approved methods.
  7. Document everything.
  8. Monitor your bank account and PayPal afterwards.